Fuhall

1. The scope of maintenance services The scope of maintenance services

Our company will be responsible for providing three-month free replacement of hardware equipment purchased from our company, three-year warranty and lifetime maintenance service; for the work wiring system, we will provide 15-year warranty service provided by the original factory. The free maintenance period shall be calculated from the date when the representatives of both parties supply and demand sign the equipment acceptance form. During the warranty period, the warranty cost has been included in the total contract price, and the user no longer pays any fees. All costs incurred due to the warranty shall be borne by our company.

During the warranty period, our company is responsible for repairing and software maintenance and upgrading of the equipment provided by it, and no longer charges users, except for failures caused by human factors and natural factors (such as fire and lightning strikes).

Our company's technical support center provides users with hotline support services to answer users' technical difficulties, so that the problems that occur during operation can be resolved in a timely manner.

2. After-sales service responsibilities

Provide 5*8 all-weather telephone support services, six months of regular visits, quality tracking;

One-year free product warranty;

Provide version optimization and free upgrade service of the same version for user-side product applications. Allow users to fully enjoy the upgraded services obtained by technological progress;

The system provides lifetime service. Establish user files and implement quality tracking;

Set up a service supervision station and a local service hotline to do a good job of user service;

3. After-sale value-added services

Annual service fee after warranty period

Our company will provide the following service methods: on-call maintenance service.

When users have special requirements to provide maintenance services at any time, on-call maintenance services are more suitable. On-call maintenance reporting is a service method that immediately sends a professional to perform maintenance work when a user reports a fault.

During working hours: On-site service time is within 8 working hours;

Other periods: On-site service time is within 24 working hours.

Service charge standard: 2% of the total bid price of the entire system (the cost of material replacement is calculated based on the current market price).

4. Product delivery agreement

All products are sent for repair, and customers (or agents) will send or mail the products to our company's customer service center and submit for repair. After the maintenance is over, the customer (or agent) will take it away by yourself or our company's customer service department will be responsible for mailing. The transportation cost incurred for repair will be borne by the customer, and the transportation cost incurred for the product delivered after the maintenance will be borne by our company.

After the product is sent for repair, the customer finally decides not to perform repairs due to the customer's reasons, and the transportation cost incurred to return the product is borne by the customer. After the product is sent for repair, due to the reasons of our company or the manufacturer, we finally decided not to perform repairs, and the transportation costs incurred for returning the product shall be borne by our company.